Technology is Customer Service First

I’ve had the pleasure of working with many different kinds of technology departments in many different corporate environments from manufacturing to health care to software as a service (SaaS) companies. Some were public companies and others privately held. I’ve noticed that it takes a certain kind of person to want to work with server and network infrastructure in IT.

Usually it starts with an interest in computers either through gaming or an interest in programming. They become passionate about technology building their own computers from assorted components. Then they become the de facto technical support hotline for their friends and family who see them as experts.

Their first tech-related job is often a Help Desk position assisting users throughout the company with their day to day computer needs. All the while wishing they worked behind the door to the data center or server room where “the magic happens”. These are the machines that keep corporate America humming and if you really knew what it took to support that infrastructure, you might think twice.

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Majestic and Infinite

The photo above was a winner of the 2013 Earth and Sky Photo Contest. It was taken by Stephanie Vetter and shows a beautiful look at the Milky Way galaxy over the Aurora Borealis in Iceland.

Not many pictures can reinforce just how small we are within the vastness of the universe. The dense arc of stars in the picture is our galaxy and to think that there are billions of other galaxies out there is staggering to me. Photos like this remind me that I am one person among billions on a planet among billions in a galaxy among billions. Suddenly whatever problems may be front and center today seem smaller and insignificant … and much more easily handled.

There’s no denying the beauty of the world around us. We just have to look.